Refund and Cancellation Policy
Last Updated: 01 Jan 2026
At Nexus Global Logistics, we strive to provide reliable and transparent logistics services. This Refund and Cancellation Policy explains the terms under which cancellations and refunds may be requested for our services.
1. Service Cancellations
Cancellations must be requested in writing via email or phone before the shipment has been dispatched. Once the shipment is in transit, cancellations may not be possible.
2. Refund Eligibility
Refunds may be considered under the following circumstances:
- Service cancellation approved before shipment dispatch
- Duplicate payment made by the customer
- Service not initiated due to operational constraints from our side
3. Non-Refundable Cases
Refunds will not be provided in the following situations:
- Shipment delays caused by customs clearance, weather conditions, strikes, or force majeure events
- Incorrect or incomplete information provided by the customer
- Change of mind after shipment dispatch
- Third-party carrier delays beyond our control
4. Refund Process
Approved refunds will be processed within 7–10 working days and credited back to the original payment method used during the transaction.
5. Partial Refunds
In cases where services have been partially completed, Nexus Global Logistics reserves the right to issue a partial refund after deducting applicable service, administrative, or handling charges.
6. Taxes and Charges
Government taxes, duties, customs fees, and third-party charges are non-refundable once paid.
7. Policy Changes
Nexus Global Logistics reserves the right to modify this Refund and Cancellation Policy at any time. Updates will be reflected on this page with the revised date.
8. Contact Us
If you have any questions regarding this Refund and Cancellation Policy, please contact us:
Nexus Global Logistics
📞 Phone: 8919402050
✉️ Email: gsnexuslogistics@zohomail.in
🌐 Website: nexusgloballogistics.in