Frequently Asked Questions (FAQ)

The process is simple and hassle-free: 1. Request a quote online or call us at 8919402050. 2. Schedule a free door-step pickup. Our executive will weigh and measure your parcel at your location. 3. We pack the items using export-grade materials. 4. We assist with required customs paperwork. 5. The consignment is dispatched via air cargo. 6. Track your package live using your tracking ID until it is safely delivered.

No, doorstep collection is completely free across Hyderabad and Secunderabad. We weigh, inspect, and label your packages at your home, office, or warehouse at no additional cost.

To send medicines, you need a valid prescription from a registered doctor, the original purchase invoice/bill with matching medicine names, the sender's ID proof (Aadhaar or Passport), and a letter explaining the treatment. Our team will help you review and compile all required paperwork.

Yes, we ship pickles, spices, sweets, snacks, and homemade food items to the USA, UK, Canada, Australia, and Middle East. We apply professional vacuum sealing and multi-layer packaging to ensure fresh transit and comply with destination FDA regulations.

Transit times vary by service: 1. Express Delivery: 3 to 5 business days. 2. Economy Delivery: 6 to 10 business days. Both options include doorstep pickup, customs assistance, and online tracking.

Yes, prohibited items include liquid chemicals, aerosols, perfumes, gas cylinders, batteries, currency, precious metals, explosives, ivory, drugs, and items restricted by destination customs. Contact us to verify your specific items before booking.

Yes, we offer up to 40% discount to students sending university applications, transcripts, letters of recommendation, and visa documents. A valid student ID card is required to claim the discount.

Yes, every shipment includes a unique AWB tracking number. You can monitor your shipment's progress in real-time on our website, from doorstep collection in Hyderabad to final delivery abroad.

Customs duties and taxes are determined by the destination customs authorities and are typically paid by the recipient. We assist with documentation to support smooth clearance and help assess potential duties.

We provide standard cardboard boxes and packing tape for free with our services. Specialty packaging, such as bubble wrapping, vacuum sealing, or wooden crating, is available for a nominal fee.

We handle shipments of all sizes, from 500g documents to multi-ton commercial cargo. Individual parcel dimensions and weight limits depend on airline restrictions and the selected service (Express/Economy/Air Freight).

Rates are calculated based on the actual weight or volumetric weight (length x width x height / 5000 in cm) of the packed parcel, whichever is greater, along with the destination and selected shipping speed.

Yes, we ship electronic goods, smartphones, and laptops. Since electronics with lithium-ion batteries are classified as sensitive cargo, we use specialized packaging and compliance documentation to ensure safe air transport.

Yes, we offer optional shipping insurance for high-value consignments, providing coverage against loss or damage during transit.

Yes, our excess baggage service is a cost-effective alternative to expensive airline baggage fees. We pick up your bags from Hyderabad, pack them securely, and deliver them directly to your destination address.

Yes, we provide e-commerce shipping solutions and B2B commercial cargo services, offering discounted rates, priority customs clearance, and API tracking integrations.

We accept online payments, bank transfers, UPI, credit/debit cards, and cash. Payment is processed once your package is weighed and confirmed at pickup.

If a delay occurs, our customs team will coordinate with customs authorities to resolve the issue. Delays are usually resolved by providing additional invoices, descriptions, or receiver information.

Yes, we deliver to over 220 countries and territories worldwide, leveraging major global logistics networks to reach remote addresses.

Yes, you can select your preferred pickup time slot. Our team will coordinate the pickup to fit your schedule.

Express courier is a door-to-door service for smaller packages, where customs and delivery are handled by one provider. Air cargo is designed for heavy, commercial freight, typically delivered airport-to-airport.

Yes, our import logistics team assists with customs clearance, duty assessment, and delivery for cargo imported into India through air and sea ports.

Fragile items should be bubble-wrapped individually and placed in sturdy boxes with packing peanuts to prevent movement. Our packing team can also assist with professional packaging.

Certain non-hazardous liquids and cosmetics can be shipped subject to carrier regulations and customs approval. Contact us to verify your items before booking.

Our support team is available via phone or WhatsApp at 8919402050. You can also email us at info@nexusglobal.in for updates and queries.